Q: Do you offer free shipping? A: Yes! We offer free worldwide shipping on orders over $200. During special promotions, this threshold may be lowered - check our announcement banner at the top of the site for current offers.

Q: Which countries do you ship to? A: We ship worldwide! Our primary markets include the United States, Canada, United Kingdom, Australia, Germany, France, and Japan, but we deliver to many more countries. Use our shipping calculator at checkout to confirm delivery to your location.

Q: How long does international shipping take? A: International shipping typically takes 7-21 business days depending on your location and local customs processing. You'll receive tracking information once your order ships so you can monitor its progress.

Q: What if my order is under $200? A: Orders under $200 will have shipping costs calculated based on your location and order weight. Use our shipping calculator during checkout to see exact costs before completing your purchase.

Q: What currency will I be charged in? A: We support multiple currencies including USD, EUR, CAD, GBP, JPY, and AUD. Your local currency will be displayed automatically, but you can change it using the currency selector on our site.

Q: Are there additional customs fees? A: International orders may be subject to customs duties and taxes determined by your local customs authority. These fees are separate from our shipping costs and are the customer's responsibility.